Return Policies
Returning Products
Return Authorization
Return Authorization Credits
DOA Returns
Exchanges (U.S. only)
Returning Products
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All returns subject to a 20% restocking fee on non-defective items.
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Shipping & C.O.D. fees & credit card charges are non refundable.
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Damaged or incomplete returns will be refused.
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NO credit or refund authorized after 15 days of receiving goods.
Shipping Under A Return Authorization
Customers may return products purchased from Octave Systems Inc. by calling
408.866.8424 or e-mail
techsupport@octave.com to receive a Return Authorization Number (RA).
Products returned without an RA number will be returned to you, without
prior notification and at your own expense. When issued, all RA numbers are
valid for a period of 15 days from the date of issue. Authorized returns may
be shipped to:
Octave Systems, Inc., 504A Vandell Way, Campbell, CA 95008
It is the customer's responsibility to return products according to the
following instructions:
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All products must be in as-new condition and complete, including software,
cables, accessories and manuals.
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Software may be returned only if the sealed package containing the
diskette(s) or CD(s) is unopened.
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All products must be in the manufacturer's original box and packaging.
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Carefully package products to prevent damage in transit.
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Clearly write the RA number on each carton's shipping label.
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All returns must be shipped freight prepaid, insure the shipment or accept
the risk or loss or damage during shipment.
Return Authorization Credits
Octave Systems shall issue you a credit for products returned in accordance
with the terms and conditions contained herein in the amount of the purchase
price plus sales tax, less shipping charges and any credit card surcharges.
Dead on Arrival (DOA) Returns
DOA is defined as product that is inoperable upon first installation for
which claims must be made within 3 business days of receipt of goods.
Products that fail after being in use for any period of time beyond 3 days
are defined as defective and must be handled under the manufacturer's
warranty program. Customers must call 408.866.8424 or e-mail
techsupport@octave.com
to receive a Return Authorization number prior to returning the goods. (See
procedure for RA above.) As soon as the defective product is received, a
replacement unit will be shipped to the customer.
Exchanges (U.S. Only)
From time to time, Octave Systems may, in its sole discretion, exchange
defective products or portions of a product. In order to ship the
replacement product, you must provide Octave Systems with your valid charge
card number (American Express, Visa, MasterCard) with expiration date and
billing address information as security for return of the replaced part. You
are invoiced for the cost of the replacement product. The invoiced amount is
processed against your charge card account only if you fail to return the
replaced product within 15 days from the date of invoice. If you return the
defective product within 15 days from invoice date, Octave Systems credits
the invoice, and your charge card is not charged.
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